Hexa, a groundbreaking AI voicebot developed by Haloocom, has been introduced to transform customer service for businesses by overcoming language barriers. This innovative voicebot is adept at comprehending and conversing in six prominent Indian languages: Hindi, Tamil, Malayalam, Telugu, Kannada, in addition to English. With Hexa's capabilities, it aims to alleviate challenges faced by Indian consumers such as language barriers, long waiting periods, and impersonal phone support interactions. By providing instant support in customers' preferred languages, Hexa endeavors to enhance the customer service experience significantly.

This advancement will eradicate the necessity for translation services or the reliance on bilingual agents. One of its most notable features is its round-the-clock operation. This ensures consistent support irrespective of time zones or agent availability, thereby significantly improving the overall customer experience. Hexa celebrates India's linguistic diversity, accommodating its 22 official languages and myriad regional dialects.

Trained on an extensive dataset of speech samples, Hexa effortlessly navigates through various dialects and accents. It demonstrates an impressive ability to understand diverse pronunciations and regional variations. What sets this AI voicebot apart is its capability to surpass mere keyword matching, delving deeper to grasp the intent and sentiment behind each query, including emotions and nuanced language expressions.

This innovative contact center solution will empower businesses by significantly enhancing agent productivity, efficiently managing routine inquiries, and enabling agents to focus more effectively on resolving complex issues. It offers actionable customer insights through the analysis of interactions, thereby refining customer service strategies. Seamless integration with multiple communication channels ensures a uniform customer experience across various platforms.

Hexa incorporates Automatic Speech Recognition (ASR) to ensure precise speech-to-text conversion, Text-to-Speech (TTS) for delivering natural-sounding responses, and Voice Biometrics/Verification to safeguard data security and privacy, especially during sensitive transactions. Haloocom, the creator of Hexa, envisions enhancing its capabilities by integrating major global languages like Swahili, Setswana, Tok Pisin, Arabic, French, Spanish, and Chinese in upcoming updates.