Coforge Unveils Orion-A: AI-Powered Self-Service for Enhanced Customer Experience

By siliconindia  |  Monday, 11 March 2024, 11:19 IST

Coforge Unveils Orion-A: AI-Powered Self-Service for Enhanced Customer Experience
Coforge has unveiled Coforge Orion, a cutting-edge Gen AI-based autonomous self-service solution designed to elevate customer experiences across diverse industries. By harnessing generative AI, the platform seamlessly orchestrates both outbound and inbound calls, proactively engaging customers with intelligent responses and autonomous actions. Unlike traditional automation, Coforge Orion goes beyond scripted communication, using advanced AI to engage in natural, personalized conversations that adapt to each unique interaction.
This enterprise-grade AI platform, tailored for sales, marketing, and customer service, empowers businesses in fields such as travel and healthcare to automate communication while building deeper connections with customers. Vic Gupta, Executive Vice President at Coforge, highlights its capabilities in making dynamic outbound calls and handling inbound inquiries through generative AI in speech-to-text and text-to-speech.
Coforge Orion transforms customer interactions by providing 24/7 engagement through intelligent virtual agents, overcoming language barriers with multilingual support, and facilitating seamless interactions via popular channels like WhatsApp and SMS. The platform effortlessly integrates with existing CRM systems and third-party APIs, addressing challenges such as high error rates and resource-intensive training.
Successful pilots of Coforge Orion have already demonstrated its ability to optimize budgets, enhance customer satisfaction, and boost revenue. Tailored for industries including travel, banking, insurance, and healthcare, this innovative solution positions businesses to thrive in today's dynamic landscape by revolutionizing customer interactions and operational efficiency.

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