Axis Trustee Unveils AVA, India's First AI Chatbot for Trustee Services

By siliconindia  |  Thursday, 24 July 2025, 12:56 IST

Axis Trustee Unveils AVA, India's First AI Chatbot for Trustee Services
  • Axis Trustee launches AVA, India’s first AI-driven chatbot in trustee services, offering 24/7 intelligent client support.
  • AVA streamlines product queries, service requests, and regulatory guidance, boosting transparency and operational efficiency.
  • The launch marks a major digital leap for Axis Trustee, reinforcing its fintech leadership in fiduciary solutions.

Axis Trustee Services Limited (ATSL), a subsidiary of Axis Bank and a prominent corporate and fiduciary services name in India, has announced the introduction of AVA (Axis Trustee Virtual Assistant) the first artificial intelligence-driven chatbot in Indian trustee services. With AVA, Axis Trustee makes a major leap on its path to digitalization, solidifying its pole position in fintech-driven trustee solutions.

AVA is conceived to provide real-time, intelligent, and seamless client servicing through important touch-points. Through the incorporation of AI into its service delivery model, Axis Trustee plans to redefine client experience in terms of instant support, enhanced transparency, and increased operational efficiency. The virtual assistant is developed to serve three principal pillars of client interaction.

AVA generates instant feedback for frequently asked questions and provides comprehensive information regarding Axis Trustee's varied range of products and services. Customers have access to information 24/7 to ensure real-time support without a time lag.

Current customers are able to create service requests via AVA with ease. All the interactions are recorded, monitored, and addressed seamlessly within the specified turnaround time (TAT), and this is to ensure dependability and openness.

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AVA provides real-time support for all process and transactional-related queries pertaining to trustee services such as documentation, compliance workflows, and regulatory procedures. It provides guidance as per latest regulations, and ensures that clients are given structured responses.

Addressing the launch event, Mr. Rahul Choudhary, MD & CEO, Axis Trustee Services Limited stated, "AVA is a defining moment in our journey to becoming a digitally empowered, customer-centric trustee partner". In the fast-paced financial environment of the present day, faster, more intuitive client interactions are more essential than ever before. AVA is more than a Chatbot - it is our dedication to innovation, transparency, and real-time client interaction. With our continuing fintech evolution, AVA will play a key role in establishing trust and enabling us to deliver exceptional service experiences to all stakeholders.

In the last couple of years, Axis Trustee has continually redefined trustee services in India through concerted initiatives. With investments in automation, digital documentation, and currently AI-powered customer support, Axis Trustee is setting itself up to be a next-generation Trustee - agile, responsive, and future-ready.

 

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