Amazon Web Services (AWS) India Private Limited, an Amazon.com company,  announced that WAISL Limited has developed a digital twin-powered integrated Airport Operations Command Center (APOC), on the world's leading cloud. WAISL built the solution on AWS to significantly improve operational efficiency for airports and enhance passenger experiences using digital twins, artificial intelligence, machine learning, video and data analytics, and computer vision. The company is set to go live with this solution in a leading large Indian airport within the next few weeks and internationally in 2025 and beyond.

Airport congestion continues to be a challenge for on-time performance of airlines in India, with nearly 80 million passengers having flown in the first half of 2024. It will function like a central nervous system, serving as a central hub for real-time monitoring, coordination, and management of airport operations covering activities from curb to gate, including check-in, security, and traffic control for passengers, vehicles, and aircraft. It would give passengers real-time information on flight status, waiting time, changes in gate assignment, baggage, and personalized recommendations of restaurants near them and duty-free deals. In parallel, it would provide the respective airports, airlines, and ground handlers with near-real-time operationally relevant insights. These operational insights would be served through the acquisition, monitoring, and analytics of data coming from each aspect of the airport ecosystem.

The integrated APOC powered by WAISL digital twin brings in data from more than 40 different systems, addresses over 250 use cases, and tracks 100+ performance indicators, enabling predictive and prescriptive intelligence with capabilities like footfall predictions and prescribed resource planning through advanced AI and ML algorithms embedded in the solution.

"At WAISL, we want to establish a new benchmark for all airports around the world. It's not innovation for innovation sake; it's changing what can be done. "Transformative impact in the digital age, of course, does not just come from technology but bold, strategic application to complex operational challenges. This is precisely where WAISL's integrated Airport Operations Command Center powered by its digital twin excels: it is a true technological enabler to drive operational efficiency and digital transformation in aviation, said Rishi Mehta, President and CEO, WAISL Limited. Through industry leaders like AWS, we aim to make airports smarter, safer, and more seamless for enhanced passenger experiences.

The air travel industry is bouncing back hard and fast, and players like WAISL are unlocking the power of cloud, analytics, and AI to equip airport operators to better service soaring passenger demand", stated Pankaj Gupta, Leader – Public Sector, AWS India and South Asia. "Airport data is vast, and WAISL has developed a solution that makes it easy to analyze such data, and harness it effectively, relying on AWS for resiliency, scalability, security, and low latency. We look forward to supporting WAISL to accelerate innovation in air travel across India and beyond".