RingCentral Inc., a global leader in AI-powered business communications, announced today that it has been granted a PAN-India license by the Department of Telecommunications (DoT), allowing the company to operate across all 22 telecommunications circles in India. This milestone positions RingCentral as the first cloud provider to offer fully compliant Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions within the country. Through these solutions, RingCentral aims to revolutionize the way multinational companies connect with their India-based offices and optimize their communication and collaboration efforts.

With its flagship solutions, Global RingEX Select and RingCX, RingCentral offers businesses seamless integration across messaging, video, and phone services, ensuring efficient communication between global and local teams. RingCX, in particular, provides an omnichannel contact center solution designed to enhance customer engagement through personalized and streamlined interactions. Together, these solutions enable organizations to improve both internal workforce collaboration and external customer service.

"Receiving the PAN-India license marks a significant new chapter for RingCentral in India", said Sathesh Murthy, SVP of Engineering and General Manager for India at RingCentral. "Our cloud solutions, Global RingEX Select and RingCX, are designed to ensure secure, seamless communication for businesses with operations in India. By delivering unmatched reliability and scalability, we are empowering multinational companies to optimize their business communications and customer engagement strategies".

The PAN-India license allows RingCentral to expand its presence across all major metropolitan areas, catering to a broad range of businesses operating in various sectors. Global RingEX Select facilitates the secure connection of global offices with those in India, providing a compliant platform that addresses the complex regulatory environment. This enables businesses to focus on core operations without the concerns of regulatory hurdles or service disruptions.

Philippe Bourdon, CIO at Mastech Digital, spoke about the impact of implementing RingEX, stating, “Before using RingEX, we faced numerous challenges with local providers and outdated systems that hindered productivity. The fully compliant solution now gives us peace of mind, allowing us to focus on our operations in India without worrying about regulatory issues. Additionally, the platform’s scalability and ease of use have been crucial as our team in India continues to grow. In just 10 days, we were able to establish smooth and efficient communication for our India-based operations”.

Key Features of Global RingEX Select and RingCX

RingCentral’s cloud-based solutions are designed to enhance both business communications and customer interactions, delivering a range of benefits:

Compliant Cloud Phone Service: RingCentral is the first to offer a fully compliant global cloud phone service in India, backed by certifications from the Department of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI).

Reliable Service: With 99.999% uptime, businesses can count on secure and uninterrupted operations, integrating phone, messaging, and video services for greater efficiency.

Native Omnichannel Capabilities: The platform enables seamless customer engagement across various channels, including voice, video, and over 20 digital channels. AI-powered features, such as real-time guidance for agents, enhance the customer experience.

AI-Enhanced Customer Service: RingCX leverages AI to provide real-time support for contact center employees, helping agents navigate customer interactions while supervisors can benefit from automated scoring and monitoring systems to ensure high-quality service.

Denise Lund, Research Vice President of Worldwide UC&C and Telecom at IDC, highlighted the significance of RingCentral's entry into the Indian market: "RingCentral’s Global RingEX Select and RingCX align perfectly with India's digital transformation initiatives. Their cloud-based architecture offers a level of scalability and flexibility that traditional on-premise solutions simply cannot match. As India continues to establish itself as a hub for global customer service operations, these solutions, with their AI-powered capabilities, can be implemented quickly to benefit both employees and customers".

As the demand for robust communication infrastructure grows within India’s digital economy, RingCentral’s PAN-India license represents a major step forward in delivering cloud-based solutions that improve operational efficiency and foster innovation in customer engagement. Businesses of all sizes can now leverage RingCentral’s technology to optimize their communications and enhance their customer experience across the entire country.