Nextiva Builds Future of Tech in Bengaluru

By siliconindia  |  Saturday, 26 April 2025, 12:06 IST

Nextiva Builds Future of Tech in Bengaluru

US headquartered customer experience technology company, Nextiva, opened its biggest facility outside the US. The new 35,000-square-foot innovation center in Bengaluru reflects India's pivotal position in Nextiva's international strategy, especially in defining the company's product and technology roadmap.

Centre of Excellence for AI and Customer Engagement

The Bengaluru hub will be a Centre of Excellence (COE), focusing on developing Nextiva's AI-driven customer engagement solutions and platform capabilities. With a strong emphasis on artificial intelligence, the hub will spearhead product development efforts to revolutionize the customer experience space.

India's Strategic Role in Nextiva's Future Offerings

India is currently leading a number of priority initiatives in Nextiva's development pipeline. Of particular note, a significant AI-powered customer experience innovation is scheduled for rollout globally later in 2025. This supports India's new status as an international technology hub, at the core of influencing future AI-powered customer experience solutions.

Global Impact and Regional Adoption

Nextiva Unified Customer Experience Management (Unified-CXM) platform is already serving more than 1,00,000 businesses worldwide, supporting over 10 billion customer interactions every year. Top Indian businesses like Tata Play, ITC, Xiaomi, and Cred have already adopted Nextiva's platform, showcasing its popularity across regions as well as on a global level.

Enhancing India's Tech Powerhouse Status

The Bengaluru innovation hub's opening solidifies Nextiva's foothold in India. It also showcases the nation's increasing significance in the international tech sphere. According to projectstoday.com, the future of customer experience is being shaped by AI. The future of Nextiva will be built on India playing a critical role in shaping innovative solutions.

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