With a surge in the adoption of digital workspaces, the Indian enterprises will work towards harnessing opportunities created by integration of new technologies in 2018, desktop virtualisation leader Citrix said on Monday.

"Digital workspaces will help organisations across various facets of operation, ranging from talent retention in HR, productivity in operations, data-driven decisions in finance, improved customer engagement in sales and so on," Makarand Joshi, Area Vice President and Country Head, India Subcontinent, Citrix, told IANS.

The workspace transformation is inevitable and the benefits far outweigh the transitional hurdles that might come up, he added.

According to Citrix, Cloud and cloud-enabled Software-as-a-service (SaaS) apps are here to stay. 

"Capabilities around analytics, Artificial Intelligence (AI), robotics that have been integrated into Cloud-based offerings are proving hard to emulate using traditional on-premise deployments due to cost, complexity, and skill considerations," Joshi said. 

Businesses, therefore, will have to evaluate the capabilities of the Cloud offerings alongside on-premise offerings and accordingly implement an environment spread across Cloud platforms that best meets their capability and productivity goals. 

As work paradigms and technologies change, we will see an even wider gap between generations. 

"With 50 per cent of employees being digital natives who prefer not to be restrained by a location, and the rest comprising of traditional non-digital employees, organisations will have to invest in creating systems that regulate this gap," Citrix added. 

Organisations need to encourage adoption of digital technologies like automation, Internet-connected devices, and online communication tools, to reduce the technology awareness gap across groups. 

"Hiring trends will also see a shift as the newer generations joining the workforce are increasingly mobile and technology savvy, it will be increasingly difficult to attract the best people in this talent pool without extending capabilities like mobile digital workplaces and Bring Your Own Device (BYOD)," Joshi emphasised.